Contact us

Last updated: 13 October 2026

We are happy to help you choose the right product or size, or with any question about an order.

Customer service

Email: info@farahb.uk
Hours: Monday to Friday, 9:00–17:00 (UK time), except UK bank holidays.

We reply to all messages within one business day. Please include your order number (for example FC-1A2B3C4D) if your message is about an order.

Track your order

You can follow your order at any time from farahb.uk/track using your order number and the email or phone number you used when ordering, or with your 12-digit shipment number.

Company details

Trading name: Farah Care
Company: FARAH B’ LTD
Company number: 17517425 (registered in England and Wales)
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom

Complaints

If you are unhappy with our products or service, please email info@farahb.uk with “Complaint” in the subject line, your order number and a short description. We will acknowledge your complaint within 2 business days and aim to resolve it within 14 days. If we cannot resolve it, UK customers can get free advice from Citizens Advice (citizensadvice.org.uk). This does not affect your legal rights.