Shipping & Delivery Policy

Where we deliver

We deliver to the United Kingdom, most countries in Europe (including Ireland, Germany, France, the Netherlands, Belgium, Luxembourg, Spain, Portugal, Italy, Austria, Switzerland, Sweden, Norway, Denmark, Finland, Poland, the Czech Republic, Romania, Bulgaria, Hungary, Greece and Cyprus) and the Middle East (Saudi Arabia, the United Arab Emirates, Kuwait, Qatar, Bahrain, Oman, Jordan, Lebanon, Egypt, Iraq, Palestine, Israel and Turkey). If your country is not listed, contact us before ordering.

Processing time

Orders are prepared and dispatched within 1–3 business days after your payment is confirmed (business days are Monday to Friday, excluding UK bank holidays). If an item is unexpectedly unavailable, we will tell you straight away and offer an alternative or a full refund.

Estimated delivery times

• United Kingdom: 2–5 business days after dispatch.
• Europe: 4–10 business days after dispatch.
• Middle East: 5–12 business days after dispatch.

These are estimates from our couriers and are not guaranteed. Customs checks, public holidays and remote addresses can add time.

Shipping costs

When a shipping fee applies, it is shown in your cart and at checkout before you pay. Where shipping depends on your country, we confirm the exact cost with you in writing before you pay — you are never charged for shipping you have not agreed to. Any free-shipping threshold is shown in the cart.

Tracking

Every order receives an order number and a 12-digit shipment number. You can follow each stage — order confirmed, preparing, shipped, in transit, out for delivery and delivered — at farahb.uk/track. Once your parcel is handed to the courier we also add the courier’s name and tracking number.

Customs, duties and taxes

Orders delivered outside the United Kingdom may be subject to import duties, VAT or local taxes charged by the destination country. These charges are set by local authorities, are not included in our prices and are payable by the recipient. We declare every shipment accurately and cannot mark orders as gifts.

Delivery address and failed deliveries

Please make sure your address and phone number are complete and correct. If a parcel is returned to us because the address was wrong or it was not collected, we will contact you; re-delivery may require an additional shipping charge.

Lost or damaged parcels

If your parcel arrives damaged, please contact us as soon as possible with your order number and photos of the parcel and item. If your order has not arrived within 14 days after the latest estimated delivery date, let us know. We will investigate with the courier and send a replacement or give you a full refund.