Returns, Refunds & Cancellation Policy

30-day returns

You can return most items within 30 days of delivery for a refund, provided they are unused and in their original condition and packaging.

Your legal right to cancel

If you are a consumer in the UK, you also have the legal right to cancel your order within 14 days of the day you receive it, without giving a reason (Consumer Contracts Regulations 2013). Our 30-day policy is in addition to this right and does not reduce it.

Hygiene exception

For health and hygiene reasons, compression garments, surgical bras, binders, face masks and insoles cannot be returned once they have been worn or their protective/hygiene packaging has been opened, unless they are faulty or not what you ordered. You can check the item and its label, but please keep it in its packaging if you think you may return it.

How to return an item

• Email info@farahb.uk within 30 days of delivery with your order number, the item(s) you want to return and the reason (optional).
• We will reply within 2 business days with the return address and instructions.
• Send the item back within 14 days of telling us, well packed, with your order number inside. We recommend a tracked service and keeping proof of postage.

Return shipping costs

If you return an item because you changed your mind or ordered the wrong size, you pay the cost of returning it. If the item is faulty, damaged or not what you ordered, we cover the return cost or arrange collection.

Refunds

• We refund you within 14 days of receiving the returned item (or proof that you have sent it, if earlier).
• Refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days for the money to appear.
• If you cancel your whole order within the 14-day legal cancellation period, we also refund the standard delivery cost you paid.
• We may reduce a refund if an item has been handled more than necessary to check it and its value has dropped as a result.

Exchanges

Need a different size? Tell us when you contact us. We will reserve the new size where stock allows and send it once we receive the original item, or you can return the item and place a new order.

Cancelling before dispatch

You can cancel an order free of charge at any time before it is dispatched. If you have already paid, we refund the full amount, including shipping, within 14 days (usually much sooner).

Faulty or incorrect items

If an item is faulty, damaged or not as described, contact us with your order number and photos. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject a faulty item for a full refund; after that you are entitled to a repair or replacement and, if that is not possible, a refund. These rights are not affected by our hygiene exception.

Promotional items

Discounted items can be returned in the same way as full-price items. The refund is the amount you actually paid.