Terms & Conditions

1. About us

This website is operated by FARAH B’ LTD, trading as Farah Care, a company registered in England and Wales (company number 17517425) with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom. You can contact us at info@farahb.uk.

2. These terms

By placing an order you confirm that you have read and accept these terms, our Shipping Policy, our Returns & Refunds Policy and our Privacy Policy. You must be at least 18 years old to place an order. If you are buying as a consumer, nothing in these terms affects your statutory rights.

3. Our products

• Our products are non-prescription medical support products and accessories. Product descriptions, sizes and images are provided in good faith; small differences in colour or packaging may occur.
• Health information on our website is general guidance only and is not a substitute for advice from your doctor or surgeon. Please read our Medical Disclaimer.
• It is your responsibility to choose the correct size using the information provided; we are happy to help before you order.

4. Prices and currency

• Prices are shown in Saudi riyals (SAR) or British pounds (GBP), as you choose on the website. The price you pay is the price shown when you place your order.
• Prices cover the product only. Shipping is shown before you pay or confirmed with you in writing before payment.
• Orders delivered outside the UK may be subject to import duties and taxes payable by the recipient.
• If a product is listed at an obviously incorrect price because of an error, we will contact you and you may either pay the correct price or cancel for a full refund.

5. How the contract is formed

When you submit an order, you receive an order number. This is an order request, not acceptance. A contract is formed when we confirm your order and payment has been received. We may decline an order — for example if an item is out of stock, an address cannot be delivered to, or we suspect fraud — and in that case we refund any payment in full.

6. Payment

• Payments are processed securely by our payment provider Stripe. We accept major debit and credit cards and, where available, Apple Pay and Google Pay. Bank transfer can be arranged on request.
• We never see or store your full card details.
• Orders are dispatched only after payment is received in full. Your bank may charge a fee for paying in a currency other than your account currency.
• We may carry out fraud and security checks before accepting an order.

7. Delivery

We deliver to the countries listed in our Shipping Policy within the estimated times shown there. Risk in the products passes to you on delivery, and ownership passes to you once we have received payment in full.

8. Cancellations, returns and refunds

Your right to cancel, our 30-day return policy, the hygiene exception and how refunds work are set out in our Returns, Refunds & Cancellation Policy, which forms part of these terms.

9. Faulty items

We are under a legal duty to supply products that are of satisfactory quality, fit for purpose and as described. If an item is faulty, please contact us and we will put it right in line with your legal rights.

10. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that is not foreseeable, for business losses, or for loss caused by using a product against its instructions or against medical advice. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited by law.

11. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as courier disruption, customs delays, severe weather or strikes. We will tell you and do what we can to minimise the delay; if the delay is significant you may cancel and receive a refund for products not yet delivered.

12. Intellectual property

The content of this website, including text, logos and design, belongs to FARAH B’ LTD or its licensors. Product images are used with permission of our suppliers. You may not copy or reuse the content without our written permission.

13. Privacy

We use your personal data as described in our Privacy Policy and Cookie Policy.

14. Complaints

Please contact info@farahb.uk with your order number. We acknowledge complaints within 2 business days and aim to resolve them within 14 days.

15. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one published on the website when you placed it.

16. Law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live elsewhere, you also keep any mandatory consumer protections of your country of residence and may bring proceedings there.

17. Language

These terms are available in English, Arabic and Hebrew. If there is any difference between versions, the English version prevails.